Customer Tool Kit

Please click here for COVID-19 Customer Information & Support

Requests to change your Account Details

To amend your account details, please download, complete, sign and scan the relevant form and email*


  • For details on submitting a request to change the day of the month that your direct debit is collected :
   Change of Payment Date Request


  • Account holders wishing to change the correspondence address on their account:
    Change of Address Notification Form


  • Northridge Account holders requesting a change of bank payment details:
    Direct Debit Form


  • Any customers wishing to provide consent for another individual to discuss their account:
    Provision of Consent Form


We ask that no correspondence is posted to our Head Office at this time, as all staff are working from home and your request may not be actioned in a timely manner.


*Email warning: any email(s) you choose to send us will not be secure, unless, you appropriately encrypt (protect) the information contained in your email.