Customer Tool Kit

Our friendly and professional Customer Service Agents are on hand to assist with your queries, Monday to Friday, 9am-5pm. 

Telephone: 0800 917 0931

Please note calls may be recorded for quality, training and compliance purposes.

Requests to change your Account Details

To amend your account details, please either download, complete and sign the relevant form, or write to us quoting your agreement number and post to:

Northridge Finance
Customer Services Department
5th Floor, Bank of Ireland,
1 Donegall Square South,

Alternatively you may download, complete, sign and scan the relevant form and email

For security reasons, we do not recommend that you send this information through email unless you appropriately encrypt (protect) the information.


  • For details on submitting a request to change the day of the month that your direct debit is collected :
   Change of Payment Date Request


  • Account holders wishing to change the correspondence address on their account:
    Change of Address Notification Form


  • Northridge Account holders requesting a change of bank payment details:
    Direct Debit Form


  • Any customers wishing to provide consent for another individual to discuss their account:
    Provision of Consent Form