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What to do if you find yourself in financial difficulties

Northridge is committed to helping our customers through the bad times as well as the good. We had a dedicated support team ready to help you the best we can with your finance agreement.

We understand that your circumstances may change over the period of your loan and could affect your ability to make your payments. Redundancy, losing a job, a reduction in working hours, illness or a new baby are all examples of changes that can put a strain on your finances.

If you are struggling to keep up with your financial commitments, or think you may have difficulties in the future, it’s important not to ignore the situation or pretend it’s not happening.  There are solutions and help available.

Working out a personal budget with a simple breakdown of your money coming in and how you spend it will help you understand how much you can realistically afford.  This will also show the most important areas you should focus on.

Taking control of your finances and getting back on track could be easier than you think.  Doing nothing could make things worse.

Call us on 0800 917 0932* – we are here to help in anyway we can.

Talk to your creditors as soon as possible

  • Whether you are in arrears or are up to date with your payments but finding that existing commitments are causing you difficulties, the sooner you talk to your creditors, the better.
  • You can usually make contact via phone, email or web, with contact details being available on websites.
  • It is only through making contact, that the creditor can help and mutually suitable arrangements can be reached.

Seek free independent advice

There are numerous organisations that can provide confidential, impartial and free advice.  This is a selection of organisations where to get help and advice**:

Money Helper (previously known as Money Advice Service)

Money Advice Scotland (if you live in Scotland)

Citizens Advice Northern Ireland


Christians Against Poverty (CAP)

National Debtline (if you live in England, Scotland or Wales)

Citizens Advice

StepChange Debt Charity

Business Debtline

The Financial Conduct Authority has produced a leaflet which lists a selection of these not for profit organisations.  A copy of this leaflet is available by clicking FCA Arrears Information Sheet

 Other Useful Organisations & information

Civil Legal Advice

Financial Ombudsman Service

PPI information

COVID-19 information

*Please note calls may be recorded for quality, training and compliance purposes.  Lines are open Monday to Friday 9am to 5pm.

**Other free, impartial advice organisations are available.  Organisations may vary between UK regional areas.