Accessibility for all

We want to make sure everyone can use our services. We’re always working to improve the accessibility of our products and services. Learn more about this by visiting our Accessibility Statement here.

🌟We’re here for you🌟

We understand that everyone is different and you may need extra support to manage your agreement.  Telling us about your needs will help us understand what we can do to make things easier for you.  Don’t worry, this won’t affect your agreement.

If you’d like someone to talk to us for you

All you need to do is give us permission by completing our form. The person you give permission to should be someone you trust like a family member.

When you’ve filled in the form, post it back to us. Our address is at the bottom of the form. To keep your information safe, don’t email it to us as it’ll have your personal information on it. As emails can be intercepted, this could lead to unauthorised individuals  accessing the content and using your information for criminal purposes.  

Deaf or Hard of Hearing supports

We offer two well-known services to help you stay connected with us. Both services are designed to fit your communication needs, just choose the one that works best for you. To learn more about these services, simply click on each option below.

British Sign Language (BSL) Interpretation Service

Read more here

Relay UK

Read more here

Blind or visually impaired

You can request our communications (statements, letters and brochures) in Braille, large print, audio or coloured paper.

You can do this by:

Online or via our app

If it is easier for you to manage your account using the web or an app, visit our ‘Customer Toolkit’ page for more details