Accessibility Supports

We are committed to providing services that are accessible to everybody. We are working to increase the accessibility of our products and services. Click here to visit our Accessibility Statement.

Deaf or Hard of Hearing

Relay UK

Relay UK helps people with hearing and speech difficulties communicate over the phone. You can use Relay UK with a textphone or by downloading the app to your smartphone, tablet or PC. Dial 18001 followed by the Northridge number you want to call.

Customer Services – (18001) 0800 917 0931

Financial Support & Assistance – (18001) 0800 917 0932

Sales – (18001) 0800 9170922

There is no additional charge for using Relay UK, but you will still have to pay as normal for the phone calls you make.

When you call us using Relay UK a Relay assistant will type back to you what our staff member is saying. You can reply by speaking or typing your response.

Relay UK are a third party. You will be subject to their terms and conditions. Click here to find out more information and visit the Text Relay UK website.

Blind or visually impaired

You can request our communications (statements, letters and brochures) in Braille, large print, audio or coloured paper.

Please contact our customer service team  on 0800 9170931 or email customerhelp@northridgeuk.com

Online or via our app

If it is easier for you to manage your account using the web or an app, visit our ‘Manage Your Account’ page for more details