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The following link, Vulnerability a guide for lending – Finance & Leasing Association ( will provide access to the FLA’s Vulnerable Customer Guidance. This Guide will provide renewed focus, insights & tools for working with customers in a vulnerable situation. This guide explains how customers in vulnerable situations can be better identified and supported during applications for credit.

This guide aims to provide:

• practical detailed guidance which complements CONC
• data on how often customers with decision-making limitations are encountered
• insights into perceived challenges and positive practice on this key issue.”