Please see the Customer Toolkit section of our website for information and online forms in relation to:
- Settlement requests
- Making payments
- Change of Address notifications
- Change of payment date requests
- Direct Debit mandates to change bank details
- Third party provision of consent forms
Please see below contact details*:
General enquiries / Customer Services – 0800 917 0931 or firstname.lastname@example.org
Financial Difficulty / Collections department – 0800 917 0932 or email@example.com
*** Email Warning: Please do not send any emails containing personal information as your information will not be secure ***
Please note that whilst any correspondence/requests posted to our head office will be actioned as soon as possible upon receipt, use of the options within the Customer Toolkit section of this website or email to firstname.lastname@example.org may result in a more prompt resolution to your query.
If you wish to request a customer call back, for example if you are feeling particularly vulnerable, this can be requested via email above. We will endeavour to respond as quickly as possible but please be aware that during periods of high enquiries, responses may take up to 2 working days.
If you are struggling to keep up with your financial commitments, or think you may have difficulties in the future, it’s important not to ignore the situation or pretend it’s not happening. There are solutions and help available. Please visit our ‘Help and Support’ page for more details.
If you wish to request a customer call back, for example if you are feeling particularly vulnerable, this can be requested via email above. We will endeavour to respond as quickly as possible.
Additional free support organisations can be found in the Managing Debt leaflet found here.
If you wish to make a complaint, you can view our Complaints procedure here.
Advice on making a complaint can also be found on the Financial Services Ombudsman website; www.financial-ombudsman.org.uk