Contact Us

Please see the Customer Toolkit section of our website for information and online forms in relation to:

  • Settlement requests
  • Making payments
  • Change of Address notifications
  • Change of payment date requests
  • Direct Debit mandates to change bank details
  • Third party provision of consent forms

For any non COVID-19 related enquiry, please email*

Due to COVID-19, most of our staff are currently working from home and any correspondence / requests posted to our Head Office may not be actioned in a timely manner, so if possible please use options via our Customer Toolkit or email*

If you wish to request a customer call back, for example if you are feeling particularly vulnerable, this can be requested via email above.  We will endeavour to respond as quickly as possible but please be aware that there are high volumes of enquiries as a result of COVID-19.


Additional free support organisations can be found in the Managing Debt leaflet found here.

If you wish to make a complaint, you can view our Complaints procedure here.

Advice on making a complaint can also be found on the Financial Services Ombudsman website;



*Email warning: any email(s) you choose to send us will not be secure, unless, you appropriately encrypt (protect) the information contained in your email.