Confirm who you want to manage your complaint Step 1 of 2 50% NameThis field is for validation purposes and should be left unchanged. We’ve sent you a letter asking you to confirm who you’d like us to communicate with about your motor finance commission complaint. Please complete this form to tell us whether you’d like us to: Correspond directly with you; or Continue working with a professional representative (PR); or Correspond with another trusted third party appointed to act on your behalf. You’ll need the complaint reference number and your agreement number shown in the letter we sent you.We’ll only use the information you give us to review your Motor Finance Commission complaint. If you share personal details, we’ll handle them safely and follow Northridge’s Privacy Notice. You can read the Privacy Notice here.Your Full Name(Required)Please include any middle namesYour Email Address(Required) Enter Email Confirm Email Contact Phone NumberPlease enter your UK phone number without spacesNorthridge Complaint Reference Number(Required)You’ll find this on the letter we sent you.Northridge Agreement Number(Required)You’ll find your 12 digit agreement number on the letter we sent you. Who do you want to act on your behalf?(Required)This is who we’ll communicate with in the future. My chosen Professional Representative (Claims Management or Law firm) Please contact me directly, I’ll manage my complaint myself A trusted third party (such as a family member or friend) Firm Name(Required)Please choose one firm only from the list in our letter. If you’ve chosen a different Professional Representative, tell us their name instead.What you need to know You’ve chosen a professional representative (PR) to handle your motor finance commission complaint. We’ll send all future updates about your complaint to your nominated PR. If compensation is due, we’ll pay it to your nominated PR in line with your agreement with them. This replaces any previous instructions you’ve given us, and we’ll no longer share information with any other PRs you may have appointed. If you’ve previously appointed another PR, you should contact them to let them know they no longer act for you on this complaint. You may still need to pay your PR for any work they’ve already completed, or for any cancellation or termination fees. This will depend on the terms of your agreement with them.What you need to know We’ll send all future updates about your complaint directly to you. This will replace any previous instruction you’ve given us. If you’re entitled to compensation, it’ll be paid directly to you.If you previously authorised a professional representative (PR) to act on your behalf, we’ll no longer share information about this complaint with them or contact them about it. You should also let them know that you’re managing the complaint yourself. You may still need to pay your PR for any work they’ve already completed, or for any cancellation or termination fees. This will depend on the terms of your agreement with them. If you’re unsure, please contact them directly. Only submit this form if you’re happy for Northridge to stop sharing information about your complaint with your PR and to correspond with you directly instead.Third Party Name(Required)Third Party Email Address(Required) Enter Email Confirm Email Third Party Address(Required) Street Address Address Line 2 City ZIP / Postal Code Third Party Contact Number(Required)What you need to knowYou’ve told us that you’d like a trusted third party, such as a friend or family member, to help with your motor finance commission complaint. After you submit this form, we’ll contact you to confirm that you’re happy for the person you’ve named to be involved. We’ll explain what they can do on your behalf and how we’ll share information about your complaint. We’ll also explain how any compensation payments would be handled. We won’t make any changes until we’ve spoken to you and confirmed your instructions. Once confirmed this will replace any previous instructions you’ve given us. If you previously authorised a professional representative (PR) to act on your behalf, we’ll no longer share information about this complaint with them or contact them about it. You may still need to pay your PR for any work they’ve already completed, or for any cancellation or termination fees. This will depend on the terms of your agreement with them. If you’re unsure, please contact them directly. Only submit this form if you’re happy for us to contact you about the trusted third party you’ve named above.Customer confirmation(Required) I confirm the information above is correct and I understand that this instruction replaces any previously given authority.
