Motor Finance Commission

This was where a finance provider allowed a broker or motor dealer to decide, within an agreed range, what interest rate would be offered to its customers. A payment for arranging the finance was then paid to the broker or motor dealer which was linked to the interest rate. The amount paid varied depending on how high or low the interest rate was.

Commission payments could also be made based on different arrangements which weren’t DCAs. These are sometimes referred to as non-DCA arrangements.

You can ask us by:

• Completing our online motor commission information request form. This will ask for all the information we need. Click here to create a motor commission information request form.
• Calling us on 0800 018 9090. We’re open 9:00am to 5:00pm Monday to Friday.
• Writing to us at Northridge Finance, 1 Donegall Square South, Belfast, BT1 5LR.

If you’re calling or writing, you’ll need to give us as much information as you can to help us find your agreement. Don’t worry if you don’t have it all, just give as much as you can. If we need anything more, we’ll be in touch.

• Your full name at the time you took the agreement with us, including any middle names and any name changes (e.g., due to marriage).
• Your address at the time you took the agreement with us, including your postcode.
• Your email address.
• Your contact number at the time you took the agreement with us.
• Your date of birth (DD/MM/YYYY).
• The 12-digit Northridge agreement number.
• The approximate date you took out the agreement.
• The name and location of the dealer or broker that arranged the finance.
• The registration number of the vehicle that was financed, including any changes (e.g. personalised plates).
• The make and model of the vehicle that was financed.

1. We’ll send you a confirmation.
2. We’ll check the information you’ve given us to see whether any of your agreements with us had a motor finance commission payment.
3. If we don’t have enough information to find your agreement, we’ll get in touch. We’ll tell you what we need and how you can send it to us.
4. Once we’ve completed our checks, we’ll let you know what the next steps are.

Whether your agreements are closed or open, we’ll review each one individually. You may receive separate communications for each agreement, at different times.

Call us on 0800 018 9090 as soon as possible. If we have your current contact details it means we can make sure you receive timely updates.

No. If you’ve already made a complaint or enquiry, you’ll have received an acknowledgment from us. You don’t need to do anything else. We’ll be in touch to update you once the FCA provides information which will enable us to give you a final response.

If we didn’t have enough information to find your agreement, we’d have been in touch. Make sure you reply as soon as you can, as we can’t do anything more until you do.

No. We’ll automatically treat this as a complaint once we’ve checked and confirmed that your agreement is impacted. There’s no need for you to make a separate complaint.

1. We’ll send you confirmation to let you know your complaint is now logged and provide a Complaint Reference number.
2. Once the FCA publishes the outcome of its review, we’ll be in touch to let you know about any next steps.

A Claims Management Company (CMC) or law firm can make a claim for you, but you’ll have to pay a fee or part of any compensation you may get. This means the amount you receive would be less than you might expect.

It’s your decision whether to use a CMC or law firm or not, but the FCA’s advice is that you don’t need to. This is because their aim is to make any compensation scheme easy for you to take part in. To find out what to expect if you decide to use a CMC or law firm, click on the links below. These will also tell you how to complain if you’re not happy about a CMC or law firm you’ve used.

For CMCs click here.

For law firms click here.

You, or your Claims Management Company/law firm, should only contact us once. If we’re contacted more than once, we’ll need to check who to respond to. This could mean it’ll take us longer to reply.

If you’ve asked a third party, like a Claims Management Company or a Law Firm to handle your enquiry or complaint before, we’ll keep working with that firm. If you’ve given permission to more than one firm, we’ll communicate with the one you authorised most recently.

The firm is responsible for keeping you updated. If the Financial Conduct Authority (FCA) review concludes that you might be entitled to compensation, we’ll make any payment to the Claims Management Company or Law Firm, and they’ll be responsible for sending you the money after taking out any fee.

If you decide to take back the permission you’ve given to the third party to act on your behalf, you need to let us know but we’ll write to the firm to inform them of your request. After that, we’ll talk to you directly. Just remember, if you do withdraw your permission, you must also inform the firm you previously authorised. You may be required to pay them a fee depending on the terms of your agreement with them. We’re unable to advise you in relation to this and you should ask the firm if you’re unsure.