Contact us
Our customer contact departments are open Monday to Friday 9am to 5pm to help you with any queries or questions. Check our Christmas 2025 and New Year Customer Opening hours here.
Customer Services
For general enquiries, contact our Customer Services team
Phone
Online
Struggling with your payments?
If you’re needing to talk about any money problems, contact our Loan Solutions team for help
Phone
northridgecollections@northridgeuk.com
Only include your Northridge Agreement Number and name in emails to us. Don’t include any other personal or sensitive information as it won’t be secure.
Direct Sales
If you’re interested in a new loan contact our Direct Sales team
Phone
northridgedirectsales@northridgeuk.com
Only include your Northridge Agreement Number and name in emails to us. Don’t include any other personal or sensitive information as it won’t be secure.
Northridge Complaints
You’ll find details on the process and how to complain on the Make a Complaint page. You can also get in touch by phone or email.
Making a complaint page
Phone
northridgecomplaints@northridgeuk.com
Only include your Northridge Agreement Number and name in emails to us. Don’t include any other personal or sensitive information as it won’t be secure.