We’re here to support you
Managing your agreement isn’t always easy. We know things can happen in your life which mean you’d like us to change how we support you.
Sharing personal information can feel uncomfortable, but you’ll decide what you want to share and who with. This means you’ll always be in control.
You can tell us about your needs, by choosing one of the options below:
Using Support Hub
(provided by Experian)
Completing our Customer Support Form
Calling us on 0800 9170931
Frequently Asked Questions (FAQs)
Click the questions to expand the answers.
Why should I tell you about my personal circumstances?
We want to do everything we can to make sure you get the right support. Any information you give will help us understand your situation. We’ll use this to see what we can do to help make managing your agreement easier.
Is the information I give you safe?
We’ll treat anything you tell us with confidentiality. Find out more about how your personal data will be used and managed by:
Will I be treated differently if I give you this information?
We’ll make any adjustments we can to make managing your agreement easier. We won’t judge you or give you a worse service because of anything you tell us.
What can you do to help me?
We offer various different options such as writing to you rather than calling you. We’ll look at what your needs are and do what we can to make it easier for you to manage your agreement.
Where can I find additional help?
If I need additional support, will this impact my agreement?
No, asking for additional support won’t impact your agreement.