Covid 19 – Customer Information and Support

The safety and welfare of our colleagues and customers is our priority at all times and we understand you may have questions.  Information will be regularly updated on this website as our ability to respond via telephone may be impacted as a result of the coronavirus.  Please only call us if your question is urgent.

 

COVID-19 Northridge update

Please click here to view our latest update.

 

COVID-19 Support for Customers

We fully understand that the impacts of coronavirus (COVID-19) on income are worrying and you may be concerned about what that could mean for you and your current finance agreement.  Please be assured that we will help all our customers impacted at this challenging time.

If you are experiencing difficulties in meeting the repayments on your agreement because of COVID-19 issues, one of the things you may want to consider is a payment break.  We have developed a simple online form to request this without having to call us.

If you would like to apply for a 3 month payment break, please complete the form by clicking on the link (in red below). 

Note that if your request for a payment break is approved, this may result in the original end date on your agreement being extended by 3 months.  During any extension, per terms of your agreement, you will remain responsible for licence fees, duties, fines, insurance premiums or any other sums due in relation to the Goods (e.g. MOT, Car insurance). 

If your account is a hire purchase, PCP or hire agreement, please continue to keep the goods in good repair and condition and regularly maintained and serviced in accordance with the recommendations of the manufacturer. 

We would also recommend that if you have ancillary products or services obtained from other suppliers in relation to the goods (e.g. warranty, breakdown cover etc.), that you contact the provider of these products/services.

Northridge CV-19 Payment Break Request Form

Your completed request form should be emailed* to northridgecollections@northridgeuk.com

Please note that a payment break may not be suitable for everyone.  All requests are subject to approval and the type of finance agreement you have may result in differing solutions.

PLEASE DO NOT CANCEL YOUR DIRECT DEBIT  

Upon applying payment breaks, Northridge WILL NOT COLLECT PAYMENTS for the duration, however payments will recommence AFTER the payment break period.  If you cancel your Direct Debit, your bank will not pay DD when payments recommence and your account may go into arrears and this may be reflected on your credit file. 

If you have an agreement with a final lump sum payment due within the next 3 months and would like information on the options available to you, please email* your full details to: northridgecollections@northridgeuk.com

*Email warning: We have limited the information required on the form but as with any email(s) you choose to send us , it will not be secure, unless you appropriately encrypt (protect) the information contained in your email